CCAIR, Inc.

MEMO

All Flight Crewmembers

Wendy Piehl

June 5,2000

Uniforms

Effective June 5, 2000 the CCAIR policy for uniform orders will be changed. All

orders will continue to go through me (5306), but ordered uniform items will be shipped

directly to your homes. Neither UPS or Federal Express will ship to Post Office Boxes,

so if your home address is a Post Office Box we will need an alternate shipping address

when you call to order. The cost for these items will still be payroll deducted as they are

now, and I will send you a copy of the invoice when it comes in. If you return an item

for credit, that amount will be deducted from your total as soon as I get the credit memo

from Lion. Please follow carefully the instructions for returning items as this will now be

your responsibility.

RETURNING UNIFORM ITEMS TO LION APPAREL

All items must be returned to them within 30 days. They are very serious about this, and

will not accept returned items after that.

Make sure you keep the packing slip. You cannot make a return without it. Call 1-800-

543-9698 for Customer Service.  Tell them you are from CCAJR and need a return

authorization number.  They will want the order number, which is on the packing slip.

Tell them what you want exchanged or returned for credit. Write the return authorization

number and your return instructions on the pink copy of the packing slip and include the

pink copy with your returned items in the box.  You also need to write the return

authorization number on the outside of the box or package.

If the item needs to be returned because of a mistake on the part of Lion Apparel, make

sure you ask them to send you a UPS mailing label so that you don't have to pay for the

postage to return the item to them.

If you have any questions regarding these changes,  please  feel  free to  contact

me at 704-359-5306.